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June 18, 2012 / advwirelesscomm

Improve Customer Service in Your Grocery Store with Two-way Radios

Busy Grocery Store Checkout Lanes
Busy Grocery Store Checkout Lanes

Busy Grocery Store Checkouts

Technology has come a long way in the last decade. Already, grocery stores have benefited from massive technological improvements: improved point of sale systems, better inventory tracking, automated scanners and other improvements have helped to ensure positive experiences for grocery store customers.

           Yet, it seems many grocery stores are still using intercom paging systems, closed-loop telephone systems, or check out lane lights to communicate between employees. Intercoms can be disruptive and are often hard to hear over music and other noise. These outdated communication systems can increase wait times in checkout lanes, slow responses to emergencies including spills, and leave departments without necessary staff.

          One possible alternative to outdated systems that require either interruption of the shopping experience or trapped employees is the two-way radio. This push-to-talk one-to-many style radio can drastically decrease response times, and accelerate the check out process thus helping to increase customer satisfaction. 

          Two-way radios are designed with multiple channels. This feature is especially useful to streamline communications between departments. One channel can be used for the management team, one can be devoted to the front end, and a third could cover spills and maintenance issues. Setting up two-way radio systems is simple and flexible as well as scalable to almost any grocery environment, making it an ideal solution with a big impact.

          Two-way radios are far more impressive now than the bulky radios of the past. Integrated wireless technology has taken two-way radio communication to a whole new level. There are many ways to integrate this type of radio communication into existing systems. We are fond of Instant Assistant II.

This flexible, scalable wireless system manages integration of two-way radios with many other devices. The system can manage input devices such as computer terminals, laptops, hand-held pendants, as well as wireless call boxes with radios, pagers, intercom systems, telephone systems and more. Instant Assistant II even manages reporting, email and more. For more information on Instant Assistant go here:


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