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December 17, 2012 / sgroth28

Responding Faster to Drive-thru Guests

THE NEED:  After opening the new Carlie C’s.   Serving customer’s needs in unique ways was a priority for the company.  With expanded check lanes, larger square footage and a new pharmacy drive through which allows customers to receive prescriptions without leaving the comfort of their vehicle.

Carlie C’s management team knew this new pharmacy drive through was an important and needed service for the customer,  but also wanted to ensure personnel working inside the pharmacy didn’t leave drive-up customers waiting too long to receive the order and go on their way.

THE SOLUTION:    Advanced Wireless designed and installed a pharmacy drive through notification system that complemented the primary wireless system that had been used at other Carlie C’s stores.

The intent of the design was to provide a way for personnel to receive an audio message from approaching vehicles.  The Advanced Wireless solution allows pharmacy personnel to go about their regular work while wearing a wireless device provided by Advanced Wireless.

30 Feet outside the building in the drive through lane where Carlie C’s customers approach the area for pharmacy pick up a hose activates a wireless message when driven upon.  This alerts the pharmacy 5-6 seconds in advance of the presence of a vehicle.   This advance notification ensures no customer has to wait, or honk to alert pharmacy personnel.

Instant Assistant_Architecture_Grocery Pharmacy

THE RESULT:   The solution brings speed and convenience to customers approaching the pharmacy drive through.  Creating the pharmacy drive through was all about Carlie C’s providing speed and ease when ordering prescriptions at the drive through.

The Advanced Wireless solution makes it easier for both the Carlie C’s customers and employees but providing the 5-6 advance alerts.  Customers can enjoy the speed and convenience of getting prescriptions filled w/out waiting and employees at Carlie C’s don’t have to monitor the drive through constantly.


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